If you're a first-time fundraiser chairperson or you've been organizing fundraisers year after year, you may have a few questions about the Mixed Bag Designs program before you get started.
For a quick answer, start by scrolling down to see some of our most commonly asked questions. If you need any more information, please contact us! You can email us at
or give our customer service team a call at 877-520-2247.
We want to make your next fundraiser a successful, profitable campaign and we want it to be a simple experience!
I'm having issues viewing your website, it either freezes or an error page appears.
If you're having issues viewing our site, it might help to clear your browser's cache to free up space. See instructions for specific browsers below:
Internet Explorer 7
Internet Explorer 8
- Click the Tools menu
- Click the Delete Browsing History link at the top
- Under the Temporary Internet Files heading, click Delete files
- Click Yes when you see the prompt asking if you're sure you want to delete all temporary files
- Click the Tools menu
- Click the Delete Browsing History
- Under the Temporary Internet Files
- Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache)
Safari for Windows
- Click the Tools menu, then select Clear Recent History
- Choose the Time Range of cache you'd like to clear out
- Click on Details and make sure the Cache Box is Checked off
- Select Clear Now
Safari for MAC O S X
- Click the Edit menu and select Empty Cache
- Click Empty
- Click the Safari menu and select Empty Cache
- Click Empty
I have a lot of items in my cart that I didn't order. How do I remove them?
How long should I run the fundraiser for?
We encourage 2 weeks, but you can also check with your sales rep for suggestions.
Do I pay Mixed Bag Designs for the total "sales" and then do they reimburse me the profit?
You only need to pay the amount on the invoice we send you after you have closed your fundraiser.
What do I do if I'm having problems logging into my account?
Request a new password from the login screen and make sure you are using the active email on your account. Give us a call (1.877.520.2247) and we will be more than happy to look into the problem. In most cases, we verify your login email and then reset your password.
Do you charge tax?
We charge tax depending on the state. Please check with your sales rep or customer service rep for further details. You can also review sales tax information with our Sales Tax Info Sheet
How much are the Seller Packets and Display Kits?
Fundraiser Seller Packets are free and ship out at no cost. You may order as many display kits as you'd like at wholesale prices (schools are asked to order at least 3-5 products at a special discount to ensure the best display possible).
A shipping fee will be applied based on the weight of the display kit, if ordered.
How long will it take to receive Seller Packets and Display Kits?
Your seller packet order will ship within 1-2 business days from the date the order was submitted. After your order leaves our warehouse, you will receive an email with tracking information so you can have a better idea of when your order will arrive.
Can I do both pre-sales and order bags in bulk and sell them at an event?
Yes either way can be done. Bulk orders have a $150 minimum and require 3 of each item to be purchased.
What if I don't want the parents to submit orders online?
No problem, you and/or volunteers can enter the orders. More than one person can enter orders as a fundraiser chair at the same time in our Chairperson Order Entry System
. We suggest that if you have the volunteer man power, it's best to have two volunteers at each computer. This makes it go much faster and reduces errors.
How do the seller orders that are placed individually get rolled up to our school account?
To ensure that your school / organization receive proper credit, please make sure your School ID# is distributed beforehand for reference when orders are being individually placed. Anyone can support your fundraiser by shopping on our website by adding your ID# and a participant's name in our "ENTER FUNDRAISER ID" box at the top of any page in our online store.
What do I do if I need to make changes to my orders?
If you need to make any changes to your order please click on "Ordering"
. You will need to provide the order #. If your fundraiser is already closed, you will have to reopen your fundraiser temporarily.
When can I expect my main fundraiser order to ship out and how long does it take?
If this is a large fundraiser order (comprised of seller orders), first you will need to close your fundraiser (you can close your fundraiser by clicking here
) and then we will send you an invoice for payment. Orders are shipped 2 weeks upon receipt of payment.
My fundraiser has already closed and I've already received my orders, is it still possible to place an additional order if I receive any late requests for a few more bags?
Yes, of course! If you're within 30 days of your fundraiser close date, please request to reopen the fundraiser and you can enter the additional orders in our online order entry system just like the main catalog orders. Free shipping is provided for late orders greater than $150 retail within 30 days of the fundraiser close. If it's after 30 days, you can enter any additional orders on our online store.
I ordered the wrong bag by mistake, how can I exchange it for the correct one?
Can my customers place orders themselves, have it shipped to them directly and make sure the profit goes directly to the school/organization?
Yes, of course. However, your customers MUST reference your Fundraiser ID# for your organization to receive credit. There is a field for them to enter the Fundraiser ID# on the "Review and Submit Your Order" step during checkout as well as in the "ENTER FUNDRAISER ID" box at the top of any page in the store. You can also send them a link that automatically supports your fundraiser by adding your ID# to the end of the link: www.mixedbagdesigns.com/?fundraiserid=XXXXX (XXXXX is your fundraiser ID#). Each order will be processed individually and shipped to the customer's home.
Having your customers place their own orders will result in a 40% profit for your organization, due to the individual processing and shipping.